balispecialtycoffee.com
1. GENERAL INFORMATION
Ownership of this website balispecialtycoffee.com, (hereinafter Website) boasts: COCINADETRADICION SL, with CIF: B06968036, and whose contact information is: Address: Av. de los Podadores 14 – (45350) Noblejas (Toledo)Telephone contact: 634 78 63 37Contact email: info@balispecialtycoffee.comThis document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (balispecialtycoffee.com) and the purchase or acquisition of products and/or services therein (hereinafter, Conditions). For the purposes of these Conditions, it is understood that the activity that COCINADETRADICION SL developed through the Website includes:Toy retailIn addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and privacy policy. data protection COCINADETRADICION SL. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website. Likewise, you are informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable. For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.2. THE USER
Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), therefore, from the moment navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. The User assumes responsibility for correct use of the Website. This responsibility will extend to:- Use this Website only to make inquiries and legally valid purchases or acquisitions.
- Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported.
- Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
3. PURCHASE OR ACQUISITION PROCESS
The users duly registered They can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of balispecialtycoffee.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: “Complete purchaseLikewise, the User must fill out and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified. Next, the User will receive an email confirming that COCINADETRADICION SL you have received your order or purchase request and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where applicable, this information could also be made available to the User through their personal space connecting to the Website.Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. and, where applicable, through your personal space connecting to the Website. Likewise, the User can, if they wish, obtain a copy of their paper invoice, requesting it from COCINADETRADICION SL using the contact spaces on the Website or through the contact information provided above. The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of it on their page. of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and/ o cost of services; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.Unless expressly stated otherwise, COCINADETRADICION SL is not the manufacturer of the products sold or that could be marketed on the Website. Yes ok COCINADETRADICION SL makes great efforts to ensure that the information shown on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information than that which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings and/or instructions that accompany the product.
The User knows that COCINADETRADICION SL shows for your interest a series of services that the owner does not provide to Users directly, but rather they will be contracted and provided by a third party other than COCINADETRADICION SL.
4. AVAILABILITY
All purchase orders received by COCINADETRADICION SL through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of the services. If difficulties arise regarding the supply of products or there are no products left in stock, COCINADETRADICION SL undertakes to contact the User and refund any amount that may have been paid as payment. This will also be applicable in cases in which the provision of a service becomes unfeasible.5. PRICES AND PAYMENT
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially with regard to VAT, a different issue is indicated and applied. Shipping costs are included in the final prices of the products as shown on the Website. So, COCINADETRADICION SL carries out delivery and/or shipping services through: Correos, Correos Express, Keavo. In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen. Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation. The accepted payment methods will be: Credit card (STRIPE Secure Gateway)COCINADETRADICION SL uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses an SSL (Secure Socket Layer) secure payment system.
If the payment method is Credit card (STRIPE Secure Gateway)), The charge will be made at the time COCINADETRADICION SL send a confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking on “Complete purchase” the User confirms that the payment method used is theirs.6. DELIVERY
In cases where it is necessary to physically deliver the contracted good, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived of the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within the maximum period 30 calendar days from the date of order confirmation. If for any reason, attributable to you, COCINADETRADICION SL cannot meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days. If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it delivered again. If the User is not going to be at the delivery location in the agreed time slot, they must contact COCINADETRADICION SL to arrange delivery another day. In the event that 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to COCINADETRADICION SL, COCINADETRADICION SL It will be understood that the User wishes to withdraw from the contract and it will be considered resolved. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of additional expenses resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated. However, the User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them. For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of receipt of the order at the agreed delivery address. The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when COCINADETRADICION SL receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time after complete receipt of the amount for payment by COCINADETRADICION SLIn accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that if they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting COCINADETRADICION SL through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General information ). Likewise, this information could also be corrected by the User through their personal space connecting to the Website. In any case, the User, before clicking on “Complete purchase“, you have access to the space, cart, or basket where your purchase requests are recorded and you can make modifications. Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679. of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.8. RETURNS
In cases in which the User purchases products on or through the owner's Website, they are entitled to a series of rights, as listed and described below:Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on the Website. COCINADETRADICION SL or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the day of the contract. To exercise this right of withdrawal, the User must notify their decision to COCINADETRADICION SL. You may do so, where appropriate, through the contact spaces enabled on the Website. The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that COCINADETRADICION SL makes available to you as an annex to these Conditions, however, its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires. In case of withdrawal, COCINADETRADICION SL will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without any undue delay and, in all case, no later than 14 calendar days from the date on which COCINADETRADICION SL is informed of the decision to withdraw by the User.COCINADETRADICION SL will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional cost to the User. Nevertheless, COCINADETRADICION SL could withhold said refund until having received the products or items of purchase, or until the User presents proof of their return, depending on which condition is met first. The User can return or send the products to COCINADETRADICION SL in: Av. de los Podadores 14 – (45350) Noblejas (Toledo)And it must do so without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which COCINADETRADICION SL was informed of the decision to withdraw. The User acknowledges that he or she is aware that he or she must assume the direct cost of returning (transport, delivery) of the goods, if any are incurred. In addition, you will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery. In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. , with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by COCINADETRADICION SL, you will have lost your right of withdrawal. In any case, no refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery. Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice. At the following link you can download the Model withdrawal form:Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and that, therefore, they must contact COCINADETRADICION SL immediately and let you know of the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where applicable, the replacement is appropriate. . The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always apply.Guarantee
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product, responding COCINADETRADICION SLTherefore, due to their lack of conformity that appears within a period of three years from the delivery of the product. In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by COCINADETRADICION SL y posean las cualidades presentadas en la misma; sean aptos para los usos a que ordinariamente se destinan los productos del mismo tipo; y presenten la calidad y prestaciones habituales de un producto del mismo tipo y que sean fundamentalmente esperables del mismo. Cuando esto no sea así respecto de los productos entregados al Usuario, éste deberá proceder tal y como se indica en el apartado Devolución de productos defectuosos o error en el envío. No obstante, algunos de los productos que se comercializan en el Sitio Web, podrían presentar características no homogéneas siempre y cuando éstas deriven del tipo de material con el que se han fabricado, y que por ende formarán parte de la apariencia individual del producto, y no serán un defecto.Por otra parte, podría llegar a darse el caso que el Usuario adquiere en el Sitio Web un producto de una marca o de fabricación por un tercero. En este caso, y considerando el Usuario que se trata de un producto defectuoso, éste también tiene la posibilidad de ponerse en contacto con la marca o fabricante responsable del producto para averiguar cómo ejercer su derecho de garantía legal directamente frente a los mismos durante los tres años siguientes a la entrega de dichos productos. Para ello, el Usuario debe haber conservado toda la información en relación con la garantía de los productos.However, to learn more about the After-Sales Service that COCINADETRADICION SL puts at the service of the Users of the Website, you can consult it here: https://balispecialtycoffee.com/contacto/
9. DISCLAIMER
Unless otherwise provided by law, COCINADETRADICION SL will not accept any responsibility for the following losses, regardless of their origin:- any losses that were not attributable to any breach on your part;
- business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
- any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.
- COCINADETRADICION SL applies all measures concerning providing a faithful display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or other this nature
- COCINADETRADICION SL will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product.
- Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. COCINADETRADICION SL puts all the means at its disposal in order to carry out the process of purchase, payment and shipping/delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure.
- COCINADETRADICION SL will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, COCINADETRADICION SL Nor will it be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.
- In general, COCINADETRADICION SL will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, by way of example but not exhaustive:
- Strikes, lockouts or other industrial action.
- Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.